Refund & Cancellation Policy

1. Scope

This policy applies to every paid subscription sold by Pranix AI Labs Private Limited through its products and websites. It forms part of our Terms of Service. Professional services engagements are governed by the payment and termination terms of the signed statement of work, not by this policy.

2. Free products and free tiers

Several Pranix products are free to use and take no payment at all — QuickScanZ is free, and QuietKeep, EasyVenuez and Cart2Save offer a free tier with usage limits. Where nothing is charged, nothing is refundable, and you can stop using the product at any time without notice or penalty.

3. What paid plans cost

Paid plans are priced on each product’s pricing page in Indian Rupees and are charged in advance for the term you choose. As at the effective date of this policy, QuietKeep is offered at ₹99 per month (Plus), ₹199 per month (Family) and ₹299 per month (Business), with annual billing charged at ten months’ price for twelve months of service. Current pricing on the product page always prevails over this summary.

4. Cancellation

You can cancel a subscription at any time, from within the product or by writing to us — there is no cancellation fee and no notice period.

Cancelling stops the next renewal. Your plan stays active until the end of the term you have already paid for, and your data remains available to you for that period. Cancelling is not the same as deleting your account; if you also want your data erased, delete the account and we will erase it within 30 days.

5. Refunds

We offer a full refund on a first-time paid subscription if you ask within 7 days of the first payment. Write to us from the email address on the account and tell us the product and the order or payment reference.

• First subscription, requested within 7 days — full refund, no questions asked
• A charge you did not authorise, or a duplicate charge — refunded in full as soon as we verify it
• A billing error on our side, or a chargeable feature that did not work and we could not fix — refunded in full or pro-rata, whichever is fairer to you
• We discontinue a paid product or feature during your paid term — pro-rata refund of the unused portion
• Renewals after the first term, and cancellation part-way through a term — not refundable; service continues to the end of the term
• Accounts terminated for a breach of the Acceptable Use terms — not refundable

6. How a refund is paid

Approved refunds are returned to the original payment method through the payment aggregator that took the payment. We initiate the refund within 3 working days of approving it. The aggregator and your bank then take a further 5 to 7 working days, and sometimes up to one billing cycle for a credit card, to post the amount. We cannot refund to a different account or instrument.

If a refund has not reached you 10 working days after we confirm it was initiated, write to us with the order reference and we will chase it with the aggregator and give you the reference number.

7. Failed payments and duplicate debits

If money has left your account but the subscription did not activate, the payment has almost always failed at the aggregator and will be auto-reversed by your bank within 5 to 7 working days. Tell us anyway, with the UTR or payment reference — we will confirm the status and, if the payment did in fact reach us without activating your plan, we will either activate it or refund it, at your choice.

8. How to raise a refund request

Email support@pranixailabs.com from the address registered on the account, or call +91 95154 79595. Include the product name, the plan, the payment date and the order or payment reference.

We acknowledge every request within 48 hours and give you a decision within 30 days, and usually much sooner. If you are not satisfied with the decision, escalate to our Grievance Officer, Prashanth Rangineni, at the same address; unresolved consumer complaints may be taken to the National Consumer Helpline or the Online Dispute Resolution facility at consumerhelpline.gov.in.